Position – NETWORK DATA
Location – Washington DC - 20001
FTE position ( ONSITE )
Job Duties and Responsibilities: -
- Should be having experience driving the Datacenter operations including Facility services and knowledge of Networks
- Outstanding abilities in managing relationships with customer and working on expanding scope of work
- Experienced in managing internal P&L, Revenue forecasting, Spend optimization and other project financial tasks
- Responsible for ensuring the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints.
- Responsible for the Management of Service Providers, for quality of Service, and for contractual and financial management of the respective Service areas being managed.
- Maintains high performing operational service support functions for support of operational “Run” activities for Network Infrastructure and Cloud Services.
- Monitors, controls and supports service delivery; ensuring systems, methodologies and procedures are in place and followed.
- Accountable for the quality of the end-to-end service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
- Manage the day-to-day activity and provide direction to operations group associates.
- Drives internal and third-party service review meetings covering performance, service improvements, quality and processes.
- Makes recommendations for service improvement and ensures actions are followed through to completion in a timely manner.
- Develops and provides regular and accurate management reporting on IT Service performance.
